{"xsrfToken":"bed77c11-83b4-4f9e-acbd-a77116f6c66f_759709f6fd3da49b9a48e918c24aac1e86577e43_lout","branding":{"id":"1","key":"sdesk","name":"Masada ICT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Masada Service Desk Center","userInitialAnnouncementHeader":"Welcome to Masada College","userInitialAnnouncementMessageWiki":"<p>Please click <a href=\"https://masadait.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> for Masada College <a href=\"https://masadait.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ICT Knowledge Space</a><br> Business Hours : Monday to Friday<br> 8am to 4:00pm</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Masada Service Desk Center","announcementHeader":"Welcome to Masada College","announcementMessage":"Please click [here|https://masadait.atlassian.net/wiki/spaces/KB/overview] for Masada College [ICT Knowledge Space|https://masadait.atlassian.net/wiki/spaces/KB/overview]\nBusiness Hours : Monday to Friday\n 8am to 4:00pm","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"sdesk","projectId":10001,"serviceDeskId":1,"name":"Masada ICT Service Desk","description":"<p>Welcome! You can raise a any IT service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"10137","name":"Adobe Licenses Request","descriptionHtml":"","callToAction":"Adobe Licenses Request","introHtml":"<p>Need help with Adobe licenses?</p>","icon":10649,"iconUrl":"https://masadait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10649","groups":[1],"key":""},{"id":"10104","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Lodge a service request if you need help with requesting new hardware/software or access to a system</p>","icon":10320,"iconUrl":"https://masadait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[1],"key":""},{"id":"10138","name":"Student ID Card","descriptionHtml":"","callToAction":"Student ID Card","introHtml":"<p>Need a student ID Card?</p>","icon":10316,"iconUrl":"https://masadait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[1],"key":""},{"id":"10165","name":"Tech Crew Request form","descriptionHtml":"","callToAction":"Tech Crew Request form","introHtml":"","icon":10307,"iconUrl":"https://masadait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[1],"key":""},{"id":"10105","name":"Website Unblock Request","descriptionHtml":"","callToAction":"Website Unblock Request","introHtml":"<p>Need a website to be unblocked ?</p>","icon":10323,"iconUrl":"https://masadait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10104,10137,10138,10105,10165]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a443f76b-0ffb-3f5a-8d07-bbbe2e2ff4fc","appLinkName":"System Confluence","appLinkUrl":"https://masadait.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://masadait.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"MASADA","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MASADA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"reqCreate":{"id":10104,"projectId":10001,"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Lodge a service request if you need help with requesting new hardware/software or access to a system</p>","instructions":"","icon":10320,"iconUrl":"https://masadait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Subject:","description":"Tell us what you're looking for. For example, 'put me on the mailing list'.","descriptionHtml":"<p>Tell us what you're looking for. For example, 'put me on the mailing list'.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10108","fieldConfigId":"10208","label":"Component","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10100","label":"Jira","selected":false,"children":[]},{"value":"10101","label":"Intranet","selected":false,"children":[]},{"value":"10102","label":"Public website","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10104","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10104","calendarParams":{"firstDay":0,"date":"2023-03-27T08:23:48+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a443f76b-0ffb-3f5a-8d07-bbbe2e2ff4fc","appLinkName":"System Confluence","appLinkUrl":"https://masadait.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://masadait.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"MASADA","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2M2UzNzEzMS0zOGRiLTQ4NzItOTRjZC1iZjY3NGIxYWJhYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2Nzk4NjcwMjgsIm5iZiI6MTY3OTg2NTgyOH0.Dt-ryobjpZWJffFZo3G8j9AokPktqxUE2wEXAUz2jo4","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"63e37131-38db-4872-94cd-bf674b1abaab","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=masadait","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bed77c11-83b4-4f9e-acbd-a77116f6c66f_759709f6fd3da49b9a48e918c24aac1e86577e43_lout","baseUrl":"https://masadait.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"63e37131-38db-4872-94cd-bf674b1abaab","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}